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Last updated: August 14, 2026
This policy explains how refunds and cancellations are handled for consulting, technology development, digital marketing and SaaS engagements with Syvotech Consulting LLP ("Syvotech", "we", "us"). It applies alongside the commercial terms agreed in your specific proposal, statement of work or service agreement — where those terms differ, the signed agreement takes precedence.
Consulting, custom software, website and marketing projects are typically billed in milestones or phases. Amounts paid for work already delivered or in progress at the time of cancellation are non-refundable. Any advance paid to reserve capacity or begin discovery/scoping work is non-refundable once that work has started.
If an engagement is cancelled before any deliverable work has started, any advance paid — excluding payment gateway or transaction charges already incurred — will be refunded within a reasonable period, as agreed in writing between both parties.
For Syvotech's own SaaS products, subscription fees already billed for the current billing cycle are non-refundable, but you may cancel future renewals at any time. Where a specific product page states a different trial or refund window, that page's terms apply.
The free business/technology audit and discovery calls offered on this Site carry no charge and no refund obligation.
Send a written request to info@syvotech.com referencing your project or invoice details. We will review the request against the applicable agreement and respond within a reasonable business timeframe.
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Questions about this policy can be sent to info@syvotech.com.